Frequently Asked Questions
Everything you need to know about shopping curated luxury and vintage at RefindNYC.
Are the items sold on RefindNYC authentic?
Yes. Every item curated for RefindNYC by Housing Works undergoes a rigorous authentication process by our team of experts to ensure you are purchasing genuine luxury goods.
What is your return policy?
Due to the unique nature of our curated vintage and pre-owned inventory, all sales are final. We encourage customers to review product descriptions and photos carefully before purchasing.
How does my purchase support the Housing Works mission?
100% of the proceeds from RefindNYC go directly to Housing Works’ mission to end the dual crises of homelessness and HIV/AIDS through advocacy and life-saving services.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across the United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location.
What condition are the items in?
We specialize in high-quality, pre-loved items. Each product page includes a detailed condition report ranging from 'Pristine' to 'Gently Used' to ensure transparency.
Do you offer international shipping?
Currently, RefindNYC only ships within the United States. We are looking into expanding our shipping capabilities in the near future.